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Title-based hiring filters out exactly the people you'd often most want to hire: career changers, returners, and people whose path doesn't fit the standard pattern. Here's what shifting to capability-based hiring looks like in practice, with three concrete changes to start with.
Communication, collaboration, and relating get bundled together everywhere, but they're distinct skills. People can be excellent at one and average at another. Pulling them apart helps you spot real strengths in yourself and in others.
25 examples of capabilities, written in language a hiring manager can actually parse. Cognitive, communication, coordination, care, self-management. Pick the ones that fit you, anchor them in real moments from your life, and let the specifics do the work.
Career changers face a particular kind of hiring friction: the work you've done in one field has to translate to language someone in another field will recognise. Here's how the translation actually works, with worked examples across nursing, teaching, hospitality, and parenting.
Most jobs ask for experience. The catch is that the path to getting experience runs through having experience. For graduates, returners, and anyone with a non-linear path, here's what actually counts as evidence and how to present it.
A resume is supposed to be the document that gets you the interview. For a lot of people it doesn't, often not because they're not good enough for the role, but because the resume is showing a version of them that hides what they can actually do.
'Tell me about your strengths' is the question that breaks people. There's a better way to handle it that doesn't require inventing anything. It just requires translating things you already know about yourself into language that lands.
It's a question that's surprisingly hard to answer for yourself. Brilliant at telling other people what they're good at, blank when it's about you. Five reliable ways through it.
Most people are using more skills in their week than they realise. The household orchestrator, the friend who notices when something's off, the colleague who can summarise a chaotic meeting. All real human skills. They count.
'Soft skills' became the default a long time ago. There are richer, more deliberate words available: human, transferable, cognitive, core. Here's when each one fits, and why we bother.
Skills get split into two camps - technical on one side, 'soft' or transferable on the other. The split doesn't survive contact with how work actually happens. Every job runs on a mix.
Schools, hospitals, councils, national governments - every organisation that works with skills builds its own taxonomy. People often ask why we don't just have one, and the answer is that 'one' wouldn't fit anyone.